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Customer Information

The following sections form part of Boing Apparel Limited's Terms and Conditions of Sale.


We offer a one-year guarantee on all our full-priced stainless steel products. However this guarantee lapses in the event of incorrect use, third-party repairs or careless handling. Please note the product care instructions on our website or issued with your purchase to maintain your product in its best condition. Failure to follow the product care advice will forfeit this guarantee.

We explicitly exclude from this guarantee:

  • The loss, by an individual, of their BOING product.
  • Engraved clasps, all personalised products.
  • Corrosion of magnets arising from failing to thoroughly rinse out seawater with fresh water.
  • Tarnishing, denting, and scratching of all steel, silver, gold and PVD clasps and other metal products.
  • Wear and tear of leather braid or damage arising to the leather by wearing it while swimming or in a shower. Or exposing it to any water source, like any other quality leather product.
  • All charms and diamante bangles within our Accessories section.

Returns, exchanges and refunds policy

Personalisation Terms of Sale

We can not exchange or refund any personalised products as they can not be re-sold, therefore it is important that you double-check the size and the characters you are requesting to be engraved.

We want you to be delighted with your BOING purchase but if you are not we will happily accept returns within 60 days of purchase for all BOING products in the following 3 scenarios subject to you following the ‘Requirements for ALL Returns’ and Terms of our Returns’ listed below.

  1. A return for a refund or exchange if it is an unwanted gift or you are the buyer and have changed your mind. Please note that we can only refund the original cardholder the cost of the product excluding postage or alternatively provide a gift voucher.
  2. A return for a size change, or type of product in the same price category if the BOING bracelet or product doesn’t fit or if you prefer a different colour.
  3. A return for a replacement, refund or exchange in the event of a damaged or faulty product or an error on our side in sending out the wrong item (excluding specifically any sizing issue).

Requirements for ALL returns

BOING offers a one-year no-quibble guarantee on their rope and leather stainless steel clasp bracelets subject to the terms below and those within the Guarantee listed separately in these FAQs. Firstly, please let us know that you are returning your order by sending an email to [email protected]. In any correspondence and returned package please always provide the following information to avoid delays:

  1. Proof of purchase and date of purchase, order number (copy of email order is sufficient) or name of shop and receipt for the product that it was purchased from.
  2. Reason for the requested return.
  3. Your name and the name of the Purchaser if different
  4. Your email and telephone number for contacting you if we have any further questions.
  5. A return delivery address if we are replacing or exchanging or the original order number so we can find your address.
  6. Refunds will be to the original form of payment and to the person who placed the order.
  7. Please post the returned product second-class recorded delivery and retain your receipt. We will only refund postage in the case of 3) above.
  8. Address for returns: Please email us at [email protected] before returning any items.

Terms of our Returns

For the removal of doubt, in the cases of 1) and 2) above the original product must be returned to us in full saleable condition in its original packaging. If in our opinion the product has been worn and is not re-saleable we will be unable to offer any refund, exchange or replacement. We will not refund your return postage costs unless very special circumstances arise, however, we will bear the postage costs for posting any warranty replacement BOING item back to you. This does not affect your statutory rights.

In the case of item 3) above being; ‘A return for a replacement, refund or exchange in the event of a damaged or faulty product or an error on our side in sending out the wrong item a return (excluding specifically any sizing issue)’. We will replace, exchange or refund you the original cost of the product at your decision. We will also refund your return postage if we sent you an incorrect or damaged product or if the product fails in some way within the guarantee period but only to the maximum cost of second class recorded delivery.

Please allow 5 working days for any exchanges or amended product sizes to be delivered and 5-7 working days for any refunds to be made.

For the removal of any doubt, if you lose your BOING product for any reason we cannot be held responsible and no refund can be given.

Bespoke size products can not be returned if you have requested a product(s) to be made in sizes we do not provide normally.

Gift cards

The Gift Card is not a credit or charge Gift Card. BOING Gift Cards can only be exchanged for products online at

The balance on the Gift Card may be used for full or partial payment of the cost of our products. To check your balance online please click here. No change will be given but the unused balance will remain on the Gift Card and may be applied to future purchases. Gift Cards can be used towards the purchase of goods at a higher price than their face value upon payment of the difference.

The Gift Card cannot be exchanged or redeemed in whole or part for cash and has a fixed expiry date as shown on your card.

Promotional offers may not apply to Gift Card purchases.

No VAT is charged when buying the Gift Card, but purchases paid for using the Gift Card are subject to VAT if required at the time of purchase.

If you have made an Online payment with a Gift Card in whole or part and any item paid for using the Gift Card is accepted for return the amount owing will be added to the original Gift Card.

For general information about returns and exchanges see above.

We may withdraw or cancel the Gift Card and require an alternative form of payment if we suspect that the Gift Card may have been stolen or fraudulently used. Further action may also be taken.

We reserve the right to amend or supplement these conditions or discontinue the Gift Card at any time.

Redemption of Gift Cards Online
To use a Gift Card in full or part payment for orders made online, select ‘Click here to enter your gift card number’. Enter the card number found in the email you received. Select the ‘Apply Gift Card’ button to proceed with the payment.

If the value of the items purchased Online is less than the total value of the Gift Card, you can re-enter the same Gift Card details on another occasion to redeem the remaining balance on your Gift Card.

If the value of the items purchased online is more than the total value of the Gift Card, you will need to pay the balance using additional Gift Cards or a credit/debit card.

Shipping costs and information

Once your order is placed, we usually make it up and ship it within 48 hours unless it is a busy gift period. However, both on placing an order and shipping, you will automatically receive an email confirming this.

To ensure swift and safe delivery, BOING uses Royal Mail Tracked or, for overseas orders, International Tracked services that may require a signature upon delivery; therefore, we cannot ship to P.O. boxes or military bases. If there are any import duties, fees or charges, they will be the customer's responsibility.

If you need your purchases sent to more than one place, please place orders individually so that we can ship to each individual address.

If a signature is required and cannot be obtained at delivery, the item may be taken to your local sorting office. In the UK you will need to collect the item in person within 7 days of the attempted delivery. If the item is not collected within this time it will be returned to us.

Standard delivery within the UK
Our standard UK delivery charge is £4.65. Orders for £70 or over qualify for free shipping. All orders are sent via Royal Mail Tracked delivery within the UK. The delivery time guide is 3-5 working days from receipt of the order as each order is handmade and volumes get very high around gift periods.

We aim to ship all orders placed before 5pm the next working day. Orders are only posted from Monday to Friday.

Bank or public holidays will only be made and delivered during working days, not the bank or public holiday. Please be aware over bigger holiday periods such as Christmas or during a sale orders placed during these times can be 5-10 working days. If your order is urgent always email us, [email protected], with any special request and we will do our very best get your order out as early as possible.

Alternative postal services available we offer only within the UK
If you require a faster delivery you can email a special request to [email protected]

Rest of the world and Europe

We currently ship International Tracked Delivery to addresses in Australia, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Spain, Sweden, and Switzerland. If you are outside of these countries, please email a special request to [email protected]. Please note, if there are any import duties, fees or charges, they will be the customer's responsibility.

SAFETY NOTICE: Important safety information regarding the magnetic clasp

All BOING bands use a neodymium magnet within the clasp. These magnets were developed over 30 years ago, and because they are much stronger than conventional magnets are now very widely used in numerous products such as toys, hard drives, electric motors, jewellery, mobile phones and even by NASA for their moon craft.

However, please be aware that the stronger magnetic fields surrounding neodymium magnets may alter the behaviour of a pacemaker or similar medical heart aid. Therefore do not allow a magnet near such a device (approximately 3cm has been recommended) although this abnormal behaviour will usually stop once the magnet is returned to a safe distance.

You should also be aware that the stronger magnetic fields from neodymium magnets may, in some cases, cause damage by magnetising credit cards, magnetic I.D. cards, televisions, computer monitors, mechanical watches and CRT displays if placed in close contact. Our magnets used are small and are already encased within a steel clasp body limiting to some extent any impact but you must be made aware of this risk.

BOING Apparel Limited accepts no responsibility or liability for any damage or harm caused by a BOING band and acceptance of this clause is a condition of sale and is stated within our terms and conditions.

Payment methods

We accept most major credit and debit cards via Stripe. We cannot accept any payments by cheque or postal order either at events or for online sales.

Damaged bracelets and repairs

In the unlikely event that your bracelet needs repair in the first year of ownership, simply email [email protected] or post the bracelet back to us along with an explanation of what happened (you must send it to us recorded delivery as we cannot be held liable if it fails to arrive). If BOING determines that any damage is due to flaws in workmanship or materials, your bracelet will be replaced within 5 days and all P&P costs refunded.

If BOING determines the damage was caused by other reasons, we reserve the right to apply repair charges but we will bear all P&P charges ourselves in posting your bracelet back to you. Please allow up to a week for any repairs.

Issues arising over a year since purchase will be assessed individually.

Incorrect bracelet sizing

To avoid selecting the wrong size you must follow the sizing guidelines set out in the size table and stressed above. However, if you do need to return the bracelet for a different size then please post it back to us in its pouch only (you must send it to us recorded delivery as we cannot be held liable if it fails to arrive), along with proof of purchase within 60 days and your requested correct size. As long as the bracelet is in full re-saleable condition in original undamaged packaging we will send you your new chosen size within a week. We will judge whether or not to levy postage charges on sending the bracelet out if the size is materially different.

Bespoke bracelets

If your size is not shown, please contact us directly and we will be delighted to help. Please be aware that bespoke bracelets may take up to 5 days to create and send out. We also cannot offer refunds or returns on bespoke products. Any further queries please contact [email protected]

Recycling your old rope

If you have some favourite used rope that you would like us to recycle into a bracelet for you as a memory of a great Mountaineering excursion or damp Ocean experience then please call us. We can usually turn most ropes up to 10mm in diameter into a bracelet, at a reasonable price.

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